8 days just to change password - Guild Wars Forums

Crowstorm · Apr 18, 2012, 08:38 AM // 08:38

I started ticket at 10 of april and still they are "investigating". for 6 days, since i gt any reply 12.

Is there anyway to speed this up? I cant login to support forums because i cant remember my password, thats why Im using a support service... Its getting really tiring.

Dewshine Wildclaw · Apr 18, 2012, 09:06 AM // 09:06

So it is the password for your GW account?
If you have been away from your account for a very long time there might be other issues, that can slow it down (have heard of people coming back after a long time and their account have been hacked) But dunno if that would slow it down.
Of.c. it could be they are busy atm, lots of other people contacting support?

Either way... don't really know of any ways you can speed it up, they respond as soon as they can usually. It sucks but I think you gotta be patient.

Crowstorm · Apr 18, 2012, 09:09 AM // 09:09

Maybe I got indeed hacked, I havent played for 2 years or more.

Bristlebane · Apr 18, 2012, 11:22 AM // 11:22

Somehow hackers seem to have an uncanny skill of targeting inactive accounts.
And if nobody will miss them, they can be used for all their shady operations in peace.
I hope you get your account back, but be prepared your characters might be naked.
There might also be a tiny chance account was used as an ecto-storage and you'll find stacks of ectos on it

Crowstorm · Apr 18, 2012, 12:01 PM // 12:01

They can take everything but event items and birthday gifts!

Now im a little bit terrified

dogg755 · Apr 18, 2012, 09:25 PM // 21:25

Quote:

Originally Posted by Bristlebane

Somehow hackers seem to have an uncanny skill of targeting inactive accounts.
And if nobody will miss them, they can be used for all their shady operations in peace.
I hope you get your account back, but be prepared your characters might be naked.
There might also be a tiny chance account was used as an ecto-storage and you'll find stacks of ectos on it

Hi all! and yeh this happened to me, 8 nekked chars and 80 ectos in storage. All i got in the end

Kamatsu · Apr 19, 2012, 12:33 AM // 00:33

Unfortunately there's nothing we can do in regards to this, as we are not ANet or part of them, we are a fansite - the only advice we can give is to persevere with the ticket. One thing you might want to try is contact Gaile Gray via her Support Issues Wiki Talk page - Gaile Gray is ANet's Support Liason, and is the person to go to in regards to support issue's.

Thread Closed.

Apr 18, 2012, 08:38 AM // 08:38	#1
Crowstorm Pre-Searing Cadet Join Date: Apr 2012	8 days just to change password I started ticket at 10 of april and still they are "investigating". for 6 days, since i gt any reply 12. Is there anyway to speed this up? I cant login to support forums because i cant remember my password, thats why Im using a support service... Its getting really tiring.

Apr 19, 2012, 12:33 AM // 00:33	#7
Kamatsu Moderator Join Date: May 2005 Location: Australia	Unfortunately there's nothing we can do in regards to this, as we are not ANet or part of them, we are a fansite - the only advice we can give is to persevere with the ticket. One thing you might want to try is contact Gaile Gray via her Support Issues Wiki Talk page - Gaile Gray is ANet's Support Liason, and is the person to go to in regards to support issue's. Thread Closed. __________________ Have a moderation related issue or just want to chat? Send me a PM

Apr 18, 2012, 09:06 AM // 09:06	#2
Dewshine Wildclaw Lion's Arch Merchant Join Date: Jul 2008 Location: Planet Earth Guild: Weapons Of Tyria [WoT] Profession: R/	So it is the password for your GW account? If you have been away from your account for a very long time there might be other issues, that can slow it down (have heard of people coming back after a long time and their account have been hacked) But dunno if that would slow it down. Of.c. it could be they are busy atm, lots of other people contacting support? Either way... don't really know of any ways you can speed it up, they respond as soon as they can usually. It sucks but I think you gotta be patient.

Apr 18, 2012, 09:09 AM // 09:09	#3
Crowstorm Pre-Searing Cadet Join Date: Apr 2012	Maybe I got indeed hacked, I havent played for 2 years or more.

Apr 18, 2012, 11:22 AM // 11:22	#4
Bristlebane Desert Nomad Join Date: Jan 2008 Profession: Mo/	Somehow hackers seem to have an uncanny skill of targeting inactive accounts. And if nobody will miss them, they can be used for all their shady operations in peace. I hope you get your account back, but be prepared your characters might be naked. There might also be a tiny chance account was used as an ecto-storage and you'll find stacks of ectos on it

Apr 18, 2012, 12:01 PM // 12:01	#5
Crowstorm Pre-Searing Cadet Join Date: Apr 2012	They can take everything but event items and birthday gifts! Now im a little bit terrified